Originally Posted by
adl73x
Matched to MA Gold today after a day return to Budapest on Saturday.
Even though the promotion uses words like "match" and "tier equalisation", they would not match NZ Gold Elite (the NZ Airpoints top tier above *Gold) to MA Platinum. A previous poster mentioned something in the MA inflight magazine limiting the match to Gold, but there was no such condition in the current edition - more to the point, there were pictures of the Duna Club Platinum Card on the promo.
I've asked for a reconsideration. I'll let you know how it goes.
Trust me you won't get platinum even if you have another card named "platinum"
After a month of fighting with them about this and numerous emails from email addresses you cannot reply to that come nameless which makes me feel like i'm dealing which a bunch of outsourced call centre people in the middle of no where - they finally reply with the order of management as they call it.
You know what sucks about these things what are you suppose to do if your airline doesn't have a status called platinum i mean like seriously not that many do and don't even get started on Diamond!
Thank you very much for your mail addressed to the Duna Club Frequent Flyer
Office.
We would like to inform by the management order unfortunately we can not
upgrade your level.Your Duna Club level is GOLD.
Thank you for your understanding and patient.
Yours sincerely,
Duna Club
Malév Customer Service Centre
H.................