Originally Posted by
Gold Passport Concierge
Dear FlyerTalk Members:
Upon review of this thread, I have found there seems to be some confusion about the hotel(s) charging resort fees and taxes while using a Faster Free Nights award or any other Gold Passport award. The free night award is in lieu of the rate for the room, as this does not include taxes and associated fees. However, it is at the discretion of the individual property to determine if they choose to waive the taxes and/or associated fees.
I hope this information has assisted you in making your reservations. Thank you for your continued patronage to the Hyatt Gold Passport program.
Sincerely,
Karen Smith
Gold Passport Concierge
post made Dec 200
8
Originally Posted by
ctroadwarrior
As an update regarding Hawaii resort fees, I've used free nights (points/FFNs/etc.) four times in Maui over the years and the resort fee and taxes have always been waived. Most recent stay was last summer (2009).
I will be in Maui this summer on a GP Award as there were not any FFN's (surprise surprise) to be had and am specifically searching for this property as to whether to expect the $25 resort fee (based on the rate rules shown for paid rates) - note on all paid rates, the rate rules disclose a resort fee of $25 regardless of category of room booked; on GP redemptions there is not any resort fee identified - aren't they obligated to identify all charges such as fees in your rate?
taxes> at what rate are these calculated; I saw a $100 a night difference between the lowest available rate without any discounts and AAA (which I am legitimately eligible) per night
Originally Posted by
gijoe24jp
Just called GP few minutes ago and they have agreed to remove the resort fee and tax and credit the money back to my credit card. According to the agent, you should not be charged with the resort fee when using your FFN.
I'll call just before leaving to see what they say as well.
Originally Posted by
gijoe24jp
Karen's post was from 2008. Maybe Hyatt has changed their policy since then? I just asked the agent if resort fee is charged on FFN stay, and was told no.
I'd be interested to hear from Karen if the "official" Hyatt GP policy is still the same as she posted above or if it has changed?