The TSA doesn't know what its talking about 99.9% of the time - this is one of those times.

What they *may* be alluding to is a possible scenario where someone changes their ticket or buys a ticket inside of 72hr from departure and their INSecureFlight data is not (re)transmitted - which could flag them and stop OLCI. Even that is a rare occurrence that has not yet been proven to be an issue.

If you have a redress number, are you using it as part of your INSecureFlight data entry at co.com when booking the reservation? And you still cannot OLCI?

If so, you have the following options:

1) Contact your Congressman or Senator and ask them to escalate

2) When booking, try entering bogus INSecureFlight information - change your sex and date of birth to see if it throws them off the trail

3) When booking domestically, try a slightly different format for your name (that still mostly matches your OP profile so you get upgrades, credit), like add or remove a middle initial and couple that with slightly different INSecureFlight info, such as a different birthdate

Don't panic - I've entered bogus INSecureFlight info many times and never had a problem - your entry is never checked by someone at the airport. The screeners have no clue what you entered in the system.