<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PaydAAy:
About six weeks ago I was running desperately late to catch my flight out of ORF. My racing got me to the gate about 29 minutes prior to departure - they were just starting to board my flight. I was second in line to check in with GA. The person in line ahead of me was a standby passenger. The GA handed him a boarding pass - MY SEAT!!! And as it turns out the LAST ONE on the flight. She very coldly told me, "sorry..." you have to be checked in 30 minutes prior to departure time or your reservation is canceled. I WAS FURIOUS, but containing my anger as best as possible. She could do no better than get me on the standby list for another flight four hours later. I called CS and used stickers to confirm a seat on the same flight. At first I felt terribly wronged, but then I resolved myself to the fact that I had screwed up on the 30 minute deal the GA declared. Now, my anger is renewed. If the above facts are accurate, I was clearly and unjustly denied my reservation. I'm going to contact Customer Relations. I'll let you know how they reply.</font>
Well, it's in the 'Customer Service Plan' on aa.com. They can't argue with that, can they?