Originally Posted by
Mr. Vker
What I dont like is when I want to video checkout and these mistakes are on the bill, you cant call and fix it. They want you to come to the front desk. If the mistake is the hotels, a call should do it! I dont want to wait in line and then at the desk.
You shouldn't need to be present at the front desk for this correction to be made, your status is in the system - the GSA can/should make the adjustment once being made aware of it regardless of the method in which they were notified (smoke signal, telephone, email etc)....hopefully this isn't happening to you everywhere...I would encourage you to provide feedback