Stayed here last week. Used a diamond upgrade. The suite was nice but in regards to above poster, front desk staff was new and untrained. With exception to Ryan. On check in there was two new agents. Didn't offer any diamond ammenity. At check out they had charged my card for half of the nights already. I wanted to use costco certs. It was not a pre-paid rate. They could not figure out how to credit back my card? Even after calling over someone more experienced. Finally gave up. Today I noticed that despite spending well over a thousand they posted to my account 97 points? No G1 bonus, no amennity points, no stay credit?