We all receive these e-mails from Hilton after a stay, I think. I know any response goes to “someone” who works for Hilton, and they then forward any comments, positive or negative, onward to the hotel. Then one may or may not receive a response.

In my last group of stays, I had a disappointing Hilton stay (no upgrade, even though hotel was lightly-booked, among several other issues; and yes, they did have upgradable rooms available). And for my first time this year (out of 17 stays), I did NOT get the “Thank you for …” message.”

But who is it the originally generates the first e-mail to us? Does the hotel have to start the process by forwarding some information to Hilton, or does Hilton do this automatically? If one has a negative stay, can the hotel suppress the thank-you e-mail??