Originally Posted by
Scott6067
one aspect of this I dont understand is the cab expense?
I'm guessing
Plato90s took a cab between the airport and home.
Write a letter to CO's Customer Service Center. Attach copies of any receipts that are relevant (cab, hotel no-show charge, Hertz), explain what happened, and what you'd like them to do. I've had very good success in a few similar situations getting either a refund on a portion of the ticket, or an electronic certificate for that amount toward a future flight.
Sorry you had a rotten experience on this trip. Hope the rest of the trip goes much more smoothly.