TR7
I'm not sure I understand your 1st question. I stay at hilton family properties regularly, but had not stayed at an HGI for several years, so I probably chose an option when My Way first came out and have not looked at that particular brands options since then. I'm not sure what that has to do with AMEX?
As I have stated, I originally called about points. My issue and topic for my post is about customer service.