I am a bit confused and will go ahead and ask just for kicks...
1. You
realized that I had not stayed at this property chain for many years
but you had called two other times when your AMEX booking bonus did not show. The My Way options for each brand are centrally located so I am guessing they were chosen sometime semi-recently.
2. If it "wasn't about the points" which you stated more than once, why did you call in the first place?