Originally Posted by
mks111
Bobette,
I was afraid people would think this was about the points, so I repeatedly pointed out that was not the issue. They can take the points back. The issue is that I was told I could not call in and get my account adjusted if there was an error. Read the title of the post.
Just because she said that doesn't mean that will actually happen. I would think that if you are obviously owed points, and it is their error, that they will post them. If a bona fide error takes place and a CSR refuses to post them, ask to speak with a supervisor.
Bobette