I usually pay for all my own stays. Recently, I had a company paid stay. I did not know that I would be at a Hilton property until just before I got there. After checking in at 1 am, I realized that I had not stayed at this property chain for many years and had no idea what my My Way pick was. It was set to the breakfast option. My company was providing a limited buffet breakfast in the conference room for all of us, nothing to do with HH. Most people where not even members of HH. I changed my pick to bonus points.
After getting home and checking my account, I was pleased to see I recieved points for my stay, but no bonus points.
Now as I said, I am not familier with how company paid stays work. I am frustrated with trying to anticipate what to choose for My Way
So, I called CS and asked about the bonus points, thinking that since I changed my option after checking in, that was why they did not post. Explained that it was impossible for me to have anticipated the stay and make the change before checking in.
She let me know that I should not have gotten any points at all. Well, thats fine. I don't want whats not mine. The hotel made a nice mistake. She then informed me that I had been given an upgrade and would not get any bonus points. No, I was in a standard room just like every one else in my group and an upgrade is not even a My Way option with this chain, HGI.
She continued to be very snotty. Then she asked if I had gotten free breakfast and since I had that she would not issue the bonus points. Once again, breakfast had nothing to do with HH.
She very grudgingly said that she would issue the bonus points this one time, but since I had called in for adjustments so many times, that this would be the LAST time it would be allowed. WHAT!!
I have called in twice because for some reason my AMEX online booking bonus had not posted on two different stays. It was easily resolved, but shows as a service adjustment.
Sorry for the long post, I am just so angry that she basically told me that if I feel my account is not correct I am not to call!!! As a side note, she never did post the bonus points.