FlyerTalk Forums - View Single Post - Web site www.budgetvegas.com has problems
Old Jun 17, 2010 | 2:02 pm
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FCfree
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Programs: WN CP & B-list. Using UA more these days. Former:F9-Ascent AA-Plat CO-Gold TWA-Elite
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June 17 Update. In addition to trying to work with the TURKEYS at Budget, who give you nothing but the run-around as well as fail to return your phone calls (Vegas office Jennifer, I'm talking about YOU!), I had also contacted Southwest Airlines about this because I booked the car on www.southwest.com.

Southwest Airlines, *THE* place in America for quality customer service, called me back after researching this. They too were getting the run-around from Budget R-A-C. But, rather than cause ill-will, especially since I booked the car on Southwest(dot)com, they just went ahead and gave me the quadruple credits.

Obviously, as a result of this experience, I've got a pretty low opinion of Budget R-A-C, but my opinion of Southwest just went higher than any 737 can fly!

Bottom line, a whole lot of hassle for quad credits. The cause of this hassle was poor customer service at Budget. The hassle finally ended by excellent customer service by Southwest.

Remember: BAGS FLY FREE, BAGS FLY FREE, BAGS FLY FREE!
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