Originally Posted by
mvoight
The article isn't clear (surprise). How was the agent rude?
Rude is subjective.
Was the agent rude simply for asking for travel orders?
Did he refuse to supply them out of principal
Was he traveling on duty orders or just taking leave?
Traveling with a uniform on doesn't always mean you are traveling on orders.
"However, his family said it’s not about the money, but about common courtesy for an American soldier."
The common courtesy would have been to show the documentation required, rather than calling someone rude just for requiring you to have documentation. It seems the "not about the money" family still doesn't want to show documentation.
It sounds like someone is playing the patriotism card.
FWIW, I am a veteran... AA is a business. It has procedures. I have little doubt the agent was trying to follow them. Putting on a uniform doesn't exempt you from the rules. In fact, you should follow them MORE than the average citizen.
Why do people think that because someone is a soldier, they should be treated above everyone else. Ok, they're soldiers and they do difficult work - what about firemen, police officers, doctors, nurses, etc? They also help people and save lives. Obviously, this guy did not follow the rules and the agent was simply doing her job. She may have been rude, who knows? But to have the media bash AA for enforcing a policy is ridiculous.