Originally Posted by
EJD440
I am brand new to this forum, but wanted to share my frustration with Delta
I just called to inquire about the promised upgrades on award travel. The representative told me that "they're re-thinkin' that" because they realize it will piss off the Gold and Platinum folks who are paying $1000 for their ticket and don't get upgraded because of someone who's traveling on free miles.
She said the upgrade on award travel has not been implemented and that it probably won't ever be. "Don't expect to ever see that", she said.
This annoys me. How do you promise something and make big announcements about it, then get rid of that benefit without telling anyone? They continue to disappoint. . . .
Signed, A Platinum Member
Sorry, but I don't buy it. Award tickets are specifically designed to be upgradable *after* all elites, including Silvers, have been upgraded. So in other words, the chance of an award ticket upgrade are incredibly small to begin with.
The Gold/Plat who buys a $1000 ticket (which I suppose implies they are buying it last minute??) will still be higher on the upgrade list over someone on an award ticket based on how it's supposed to work*. So I wouldn't get too upset by what this uninformed agent has told you.
-RM
* - I say "supposed to work" because it's not defined yet what happens in a gate upgrade situation. Will the Diamond on an award ticket rank higher than a Plat on a revenue ticket (except "Y" class) at the gate? Technically the answer should be "no" but Delta hasn't implemented award ticket upgrades yet so it's an unknown.