I am brand new to this forum, but wanted to share my frustration with Delta

I just called to inquire about the promised upgrades on award travel. The representative told me that "they're re-thinkin' that" because they realize it will piss off the Gold and Platinum folks who are paying $1000 for their ticket and don't get upgraded because of someone who's traveling on free miles.

She said the upgrade on award travel has not been implemented and that it probably won't ever be. "Don't expect to ever see that", she said.

This annoys me. How do you promise something and make big announcements about it, then get rid of that benefit without telling anyone? They continue to disappoint. . . .

Signed, A Platinum Member