Originally Posted by GBadger

Yes, I realize this...

And my point was that the pilot had plenty of other things to do during those 20 minutes, and that 20 minutes of non-communication is not that big of a deal. I read that the 20 minutes was the time of non-communication, not the length of the delay.

While I always appreciate updates, I also realize that making the passengers aware of what's happening isn't always at the top of the "to-do" list for pilots.