Hi, welcome to FT, thanks for your post.
Originally Posted by
diskworld3
If you are flying outside the EU and taking the products with you, you can claim the VAT back through Global VAT Refunds (who do apply an administration fee for the refund :S)
Could you clarify this bit please?
How does your relationship work with Global Refund and the customer? (I assume it is 'the' Global Refund you are talking about? Or is Global VAT Refunds a different company?)
Is this making use of the Retail Export Scheme provisions? Or is it done differently?
So, everyone pays the same price regardless of where they are flying.
How do I reclaim the VAT if I am permantly exporting the goods (i.e. on a flight there and then)?
Can I do it under the normal Retail Export Scheme on a flight at a later point? E.g. flight EDI-LGW buy at DT, then normal retail export scheme show to customs and stamped > global reclaim.
What fee level have you negotiated with Global Refund? (The fee the customer is charged is one agreed between the merchant and global refund)
Many thanks for any answers or clarifications you can give.