Hi folks,

Having previously done an AONE4 ex-MRU, we are starting a DONE3 ex-DPS, this time ticketed by CX (and I have never been so frustrated dealing with them, nice as they are!)

The saga began early this year with AA changing their schedules on us, leaving us unable to connect JFK-ORD and ORD-ANC. So CX kindly re-routed us JFK-MIA then MIA-ANC at no charge and said they would reissue the e-ticket.

2 months later, during which time I had phoned them on several occasions just to check there was no problems with reissuing the e-ticket; they reassured me each time that the e-ticket was in the queue and would be looked at shortly.

This week, my phone call was rewarded with an agent saying as our trip was 3 wks away that he would push the reissue to the top of the queue. A few minutes later I got an email saying that the computer would not reissue the e-ticket due to an illegal connection (the same one they had fixed and reserved months earlier) and that I had to get AA to reissue the entire e-ticket. AA declined to reissue the entire ticket, but said they would email me with reissued coupons for the re-routed segment 2 days prior to travel.

I relayed this to CX who then said OK, we have to re-link all the flights again to the original e-ticket (which I was worried they had cancelled as I couldn't view the e-ticket on CX's Manage My Booking).

I checked again today and they had only linked the the first CX flight and I could only view the first 4 coupons on my e-ticket on MMB. Yet another phone call and was told we can't link the AA flights as they now have control. BUt we will re-link all the other non-AA flights at the end of the itinerary.

Now I can access coupons 1-4 and 9-16 of our e-tickets. What should I do?

I am concerned that by not having re-linked coupons 5-8 (all AA flights) CX have effectively cancelled that e-ticket - and when I spoke to AA, they said the flights were linked to the original e-ticket number that I am now unable to access on MMB.

Should I be concerned & chase this up or leave things be in the hope that the AA system will still be able to use the original e-ticket that somehow has disappeared from CX's system?