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Thread: How long is appropriate to be on hold by the front desk?
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Old Jun 15, 2010 | 11:46 am
  #7  
cozkay
 
Join Date: Mar 2010
Location: San Francisco Bay Area
Programs: Hyatt Diamond, SPG Plat
Posts: 142
Originally Posted by RichardInSF
You know the answer: the shorter the better. Two minutes is too long IMO. But I also object to giving the phone priority over people there in person who have been waiting. The solution: adequate staffing.
Nothing worse than your turn in line and the FD phone rings.
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