Originally Posted by
777 global mile hound
At a busy Hyatt hotel in a major city long do you feel is appropriate to be put on hold
Of course this could apply to any brand besides Hyatt
I guess (as always) the answer is -- it depends.
The FD obviously has limited resources. E.g., when I recently checked in at the Hyatt Rosemont at around 2 am, there was exactly one person at the FD. And right after I gave her my information, the phone rang and she spent two minutes dealing with the caller, having me stand there. Frankly, I didn't think it was right to interrupt my check-in to serve someone else's needs -- someone who came (called) later. If you were this caller, would you have been okay with waiting three or four minutes?
I realize you say "busy hotel in major city" but fundamentally it doesn't matter -- there will always be occasions where someone has to wait and the staffing goal should be to minimize that wait for 95% of the callers (or in-person visitors to the FD).