FlyerTalk Forums - View Single Post - Continental.com Master Thread [Report Ideas & Problems Here]
Old Jun 15, 2010 | 10:33 am
  #1213  
VMJC
 
Join Date: Jun 2010
Programs: CO - Gold, British Airways Executive Club
Posts: 1
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Thanks CO Insider for the list of things we'd like to see - well, you're missing a big one!

Recently (6/1) CO stopped giving free upgrades on the Lima-EWR route claiming they were moving all planes to "Business First". So even with seat available there at check in there is no longer a chance of an upgrade.

So, Sunday night I am on this route - and there were 8 seats available in BF. We asked about this at check in and I have to say I loved the answer:

"Sorry, they are for employees on standby"

This translates to me as "screw you for your loyalty and paying for your seat, we're giving it away free"

I have to say that over the years I have been flying Continental I have seen a consistent decline in the quality of benefits.

US airlines have always been behind any international carrier in terms of service (free drinks in coach is just one example, that's standard on any European or Asian major carrier) but I can't help but think it's race to the bottom.

Giving away seats for free while paying elite passengers are travelling just seems way wrong to me.

BTW here's another one - bring back the "Elite Twice as Fast" limited time programs you did last year!!!!

Lastly - I am praying the merger with UA is stopped, this will be a disaster for anyone who flies.
Removes competition, increases prices - exactly where is the upside to the travelling public?
Oh wait, see the above - CO no longer cares about their travelling public.
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