Originally Posted by
baliktad
Not sure what you are asking exactly. Do you mean when you are dialing the external number from outside the hotel? Or when you dial 0 from a room/house phone?
Either
If you need to speak with the front desk what would you consider to be a
Fair hold time?
And what time frame do you consider it to be unacceptable to be put on hold for ten minutes? fifteen minutes? or perhaps five?
With recoded messages outside or inside the hotel?