I got in touch with a nice lady at the Executive Offices. That was the key to unlock the back door.

The run of the mill customer service call centers just can't handle the needs of a loyal customer.

This is sad...

I will try to detail my experience later. Happy to say my problem has been resolved.

All for a lousy $15 late payment. This was the total on my account, not the minimum payment.

Yes I said $15 vs a Billion Dollar banking institution!

Chase needs some common sense handed to their system.