Originally Posted by
FlyerPenny
Has anyone else had this experience ?
They say there is a bulge in the tyre and a scratch to an alloy and are therefore charging £260.33
The car was rented for a day, in their first letter they say "Our vehicle damaged on OR ABOUT the above date". Followed by you should have looked at every inch of the car before signing - we trust the rental companys to be honest, we need to get on with our jobs !
Please note the car already had 4 scratches which were on the list. Had these been charged for and not fixed ?
Suggestions on how to progress ?
The last part first... Yes, they aren't going to pull a car for a few scratches. I don't see what that has to do with your problem.
They have a right to charge for something and not fix it right away.
If you don't want to get dinged (pardon the pun) for damage charges, then you should fully inspect the car on pickup. While normally you sign first, and then look at the car, you are always free to inspect the car before signing, or at least inspect it before leaving the lot. I have never had an issue with having them add damage I found before leaving the lot, but after signing. I doubt they are charging for something that someone else has already paid for.