Originally Posted by
hillrider
This still doesn't justify the fact that the fee is disproportional to the efforts of Hertz, which is to respond with a name and address to a query consisting of license plate date and time.
$40 is about 2 hours of a fully-loaded $32,000 annual salary employee, which would make such an employee one earning an income higher than that of the overall median personal income for all individuals over the age of 18 in the US, which is $25,149 (
source)
What the salary of staff at Hertz Customer Head office where the letters go ( iirc ) is not the cost of staff in total. As mentioned, simple solution is not to commit any offences; if not liking the terms of the contract, then should be dealt with *before* taking the car and not wait until after the rental to complaint.
Dave