Thanks
IAHtraveler, I searched all over the hilton.com website and the meterials that come with my diamond membership card, I still don't see any T&Cs state that the complimentary internet access charge is limited to one device. Today I'm going to send out the email to diamond desk for an official complaint against this Hilton and will let you know the result.
Originally Posted by
IAHtraveler
If you paid via a credit card, call them to disput the charges in question (don't forget the taxes, too). I would also call/email Hilton to have them look into it. If neither of these options work, a Better Business Bureau (bbb.org) complaint is in order.
Per the
HHonors site for Hiltons as a Diamond, you can get "Enjoy complimentary high-speed internet access, each day of your stay. At hotels that already offer a choice of a standard or higher-speed connection, you will receive access to the higher-speed connection at no cost. If a hotel does not offer high-speed internet connectivity, simply choose another option. "
It doesn't state that it's limited to 1 device, so there's no way they can honestly charge you for internet.
Good luck & keep us posted.