Originally Posted by
Ron59
Escorted back to a screening desk and finally cleared. Spoke with the CBP customer service line...received apologies and no further follow-up.
Much quicker and easier to wait on line to see a CBP officer. $100 and my time wasted.
I'm done with this!
Go to the closest GE Enrollment Center and ask them for help. Perhaps there is something wrong with your profile in the system and a few keystrokes will fix the problem. You have to get to the root cause-- doesn't seem anyone's done that. It seems people have overridden the problem, but not fixed the underlying cause. Got to the GE Enrollment Office and see what's up.
And if waiting in line is faster for you, then you must be going through the right ports at the right times!