After reading the rave reviews about this program, I joined. No problems with the online application process and the interview.

I've attempted to use the kiosk three times at JFK and once at Newark. The system never asked for me to confirm my flight information and a clock counted down 80 seconds after I provided my fingerprints and answered the questions. I took the receipt with the X to a desk and each time was escorted to the CBP office. The officer then questioned me as to why my passport was on their desk and why didn't I receive a screening at passport control. Repeated explanations until they finally understood that I was brought to the office and was not given a choice.

Escorted back to a screening desk and finally cleared. Spoke with the CBP customer service line...received apologies and no further follow-up.

Much quicker and easier to wait on line to see a CBP officer. $100 and my time wasted.

I'm done with this!