So we were early boarded in F (cleared UG 3 days ) CO671 CLE-MCO this morning.

The scene as we board early is exactly what you might think. Tons of kids, strollers, kettles with huge rollaboards etc.

15 minutes later dergon_gf and I settled in as people are boarding and wearing very odd disturbed looks.

The Captain comes over the PA and makes a full announcement: (paraphrase)

"Ladies and Gentlemen I just want to apolgize for the behavior of the Continental employee at the gate. I want to assure you that this kind of behavior is not acceptable from any Continental employee and it is being addressed immediately. Her supervisor has been notified and the agent has been removed from the area. The supervisor will complete the boarding. Please accept our apologies and understand that this does not represent the feelings of the rest of your Continental staff"


I was able to queery a couple of people as they passed by. Apparantly the GA started yelling at people because they were trying to board before their row was called (from back to front in Y). She ended up in some type of physical confrontation with a female pax. But I missed the whole thing while drinking a screwdriver.

Anyone see it from outside?