Hi there, I need some advice here:

I chose complimentary high-speed internet access each day of my stay at one of the Hilton in the States. My wife and I both used total of 4 devices (2 laptops and 2 phones) each day for internet access. However, when I checked out, hotel front desk was only willing to take off one charge per day. The 24 hours internet at that Hilton costs $15/day. I immediately brought up the issue to the hotel manager but got no luck; he insisted he had to bill me 3 charges for each day (after taking off 1 charge) for my 6 nights stay, so I had to pay extra $270($15 x 3 x 6 nights) for the internet. The hotel manager explains to me that this Hilton hotel is franchised, so it is the reason why he can only take off 1 charge per day.

Since the Hhonors web page doesn't say the complimentary internet access is only good for one device, did the hotel do the right thing ? Besides, I stayed many times at DTs and different Hiltons, we never had any issue on this, and the hotels were more than happy to take off all the internet charges during check out regardless how many charges/devices.

Thanks for any input in advance.