Originally Posted by
fixedwingflyer
Have you ever dealt with B6's customer service? Pretty fantastic. So there are challengers! And with their ticket cost often at a fraction of AA's, I think AA really ought to rethink this one.
I have never flown, and I don't check bags, so I'll have to take your word for that (and I do). Since they're not in the same league as AA (no international, for example) their quality will have little impact just as WN's policies don't affect AA much. It will have to be one of the other major/legacies to get a budge. I'm not hopeful that someone will step up soon.
Cheers.