Originally Posted by
BLI-Flyer
When was the last time you used your AA account? If it's been more than 18 months, it may have been deactivated. Call AA to see if it's an active account.
My account is very well alive and active. I got like 20k points already and my boss goes to SXM on AA every month and I've been stealing his points every time for the last 8 years and never had any problems until this