So what do you people recommend my first course of action be? Should I call and ask for Corporate Security? I don't think I'd ever get transferred to the right person. File a complaint with DOT or FTC? It can take months before anything materializes through those channels. Send a certified letter to Tempe? Who do I send it to? What do I say? They can just respond by saying that the matter is closed just like they have already through email. Contact the local paper? That may not be a bad idea...
Either way, what do all you folk think?
Oh, and for those hesitating to post about your own experience, please do. The time has come for us all to stand together and fight US on this.