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Old Jun 7, 2010 | 5:25 pm
  #1  
adam.ec
 
Join Date: Jun 2010
Posts: 3
Weird E-ticket from LAN, is it normal?

Hi everyone,

first post so I hope I got it in the right place.

The last few tens of flights I have used have all been eticket based whereby I either print from an online provider or receive a 'letter-type' eticket from an agency. I then take the so called eticket (with it's reference number at the top) to the airport on the day of travel which magically gets converted to a proper flight ticket at the luggage check-in or the express check-in machines.

Now, I've just been a bought a ticket from Ecuador to the UK from a LAN office in the main shopping center. I was handed three flight ticket-sized pieces of card which looked like the actual tickets should have been printed on them. What I got was a customer receipt with 'not valid for travel' printed on it; an itinerary card with the same thing stamped across it and then a completely blank (in the respect of livery, airline graphics or text) card which just had my name and air flight numbers and travel dates on it. Nowhere is there a booking reference or recognisable E-ticket number. The LAN agent assured me that this is all I needed but didn't give much else in the way of instruction on what to do with the cards. He did print off three other cards as well which did look a lot more like flight tickets but shoved them in a cupboard behind his desk.

So, does anybody have any experience with these weird e-tickets. Do I just turn up to the airport on the date of travel? Do I need to do something with the online 'print ticket' options? There are no instructions on LAN's website and I can't afford to lose my seat with faffing around. I tried to call LAN but my Spanish isn't good enough to understand over the phone.

Any help guys would be much appreciated. Thanks!
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