Flew DXB - HKG last night in F and i have to tell you that the crew were SUPERB! especially a pakistani cabin crew who was literally on her toes for the duration of the flight. The cabin was full in F because they upgraded 8 passengers to F but i must say the service was impeccable. So far I have flown 7 times to HK on EK this year in F and this was the only time where the cabin was full so I decided to share the experience.
I have also flown 5 times to various EK destinations to Europe in a mix of F and J class this year but i must say very dissapointing, I dont know weather they have a seperate crew that handles the european sectors but they need to do something or they will definately loose business. On my flight back from LHR last week i had to return my main course because it was really disgusting!!!!! (cold, hard and terrible smelling Lamb Chops) and the crew agreed with me but no one cared or did anything. No apologies, the crew just took the tray back and got me steamed salmon because that was the only thing available also pretty BAD!
I did not complain because I dont have the time to write to them but there is a huge difference between service levels from EU and Asia. I easly do more than 200k in tier miles and not once have I received any upgrade from J to F and yesterday I see 8 people upgraded to F!!!!!!!!!!
Although most of my flights are in F but occasionally i fly J when i go on vacations or short haul flights and use my miles to upgrade on board to F but I have yet to receive a freebie from EK.
I was BA and CX Gold for several years and got upgraded from J to F many times but never on EK. I guess they have way tooooooo many Golds. They seriously need to get a PLATINUM level going if they want to keep their premium flyers loyal to EK. Just my 2 bits.