and after all your DL miles are gone, you can repeat it back to them "it is what it is"... having CSR's who are no longer enabled to help fix a problem for an elite traveler is not an airline I want to fly...
The agent was nice but said that the computer priced it as such and "it is what it is." He put me on hold for a while but to no avail. Came back and repeated, "it is what it is."
Just unbelievable.