Another frustrating phone call with SMS. I currently have a reservation all in Y for August MSP-ATL(!)-ANC on one day, ANC-ADQ another day, then ADQ-ANC-ATL-MSP returning all on another day.

I saw that MSP-SEA-ANC opened up in F with AS so I called to see if I could change to these flights, assuming it would cost 10K more miles to do so.

Well, not so fast. The DL computer is now pricing the flights at 47.5K miles. 22.5K MSP-ANC-ADQ (as expected) but now they want 12.5K each for ADQ-ANC and ANC-MSP, even though it is a direct connection, and even though when the ticket was issued months ago, the almighty DL computer only charged 12.5K miles total for the trip back from ADQ via ANC to MSP.

The agent was nice but said that the computer priced it as such and "it is what it is." He put me on hold for a while but to no avail. Came back and repeated, "it is what it is."

Just unbelievable.

I am so hoping that MSP-ATL gets so overbooked that they need volunteers. Then we will get VDB compensation and get the non-stop MSP-ANC flight. It will teach them a lesson!!