Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
I'm not sure how many miles we're dealing with here, but at a nominal value od 1.5cpm, it'd be a huge number to get above the threshold for small claims.
I would do a few things:
1) File a DOT complaint.
2) Send the executive offices a hard copy, FedEx, signature required delivery repeating your demands and setting a deadline by which to do so.
3) Failing satisfactory resolution by your deadline, file for the max in small claims court. They likely won't show up. You'll at least get something.