FlyerTalk Forums - View Single Post - WSJ: Luxury Chain Cuts the Flowers, Sends Out Wash at Some Hotels
Old Jun 6, 2010 | 10:14 am
  #17  
l etoile
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I'm also noticing more permanent art pieces or small fresh flower displays (multiple vases with one or two stems in them so little skill in arranging needed) replacing large fresh flower arrangements at premium properties. Another cut seems to be replacing cloth hand towels in public areas of hotels with woven paper towels. There are definitely staffing cuts during overnight periods. Where calls within or from outside the properties would normally be answered quickly, I'm finding it might take 10 rings for the phone to be answered at midnight.

Last edited by l etoile; Jun 6, 2010 at 10:20 am
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