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Old Jun 6, 2010 | 3:35 am
  #57  
kuponuts
 
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Originally Posted by rhu171
I do believe you and understand that to clean the whole room takes a long time (for example, the bathroom itself ran the length of the room). However, it just seemed unacceptable to me to have a room not made up by 3pm, it makes me think maybe the hotel doesn't have enough Housekeeping staff. There weren't all that many rooms on my floor.

When I left the room at 9am, there was a cleaning staff on my floor. But, there was none when I returned at 3pm and found my room still not yet made up. So I thought they could have missed my room or something. When I returned again before 5pm, the cleaning staff was just cleaning the room opposite mine, so it definitely takes a lot of time to clean the whole floor.
It's no secret that GH Macau is understaffed. I wouldn't be surprised that the hotel is losing money, but I heard that the point is to attract customers and profit from gambling at the casino.
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