I don't find this a positive thing at all. When I go to a Concierge desk, I don't want a crowd of three people all trying to help me, possibly working at cross-tasks, and the effort must now be coordinated and managed. I want one person dedicated to my request. Also smacks of too many people with not enough to do. And while I understand that that is the case right now, I'm not certain that a hotel should be giving that impression to guests.

All guests should receive excellent and personalized service all the time. How this happens should be transparent to the guest.

My experience in these two properties (LM and SGS)? I found that LM (17 night stay January, 2010 upgraded to a suite) service seemed a bit less polished and professional, -- almost as if Daddy had bought a hotel for the kids and was letting them run it. Don't get me wrong, service staff was always friendly and accommodating, without exception. They just seemed to take it less in stride, and seemed to be trying harder.

IMO and E (experience), SGS staff provides top notch service effortlessly, which I believe should be the goal.