Originally Posted by
Sparrow_Hawk
dcpatti,
With all due respect e-mailing DUI Doug is a
WASTE OF TIME as he is the reason for the problem. He's proven time and again that he holds customers in total conrempt. Why anyone would waste their time and energy reaching out to him or Kirby for that matter is beyond me.
I'm going to put this thread in the hands of someone who can help and most likely will. My concern for the original poster is that to much time has passed to resurrect the itinerary and I believe that was US's plan from the start. These guys could out micro manage Stalin. Never mind that their IT department couldn't organize a one car funeral.
Just posting an address for someone high-up in the company that is easily found on Google. I have some other contacts within the company, as I am sure many of us do, but without knowing the OP, I don't feel comfortable giving out personal information for my contacts. You can find all sorts of contact info for various folks at USAir on the googles
I don't think a person went out and planned to kill the OP's award itineraries. More likely, US uses a similar software package that monitors financial account activity, just like how whenever I book overseas hotels online on my CitiCard, my account gets locked. Some of these packages apply one-size-fits-all rules (that really fit nobody). Bank of America just got about $3k in various vacation travel spend from me, just because Citi always flags me for fraud and it takes a little time to get un-flagged.
Now that the OP is locked out, they're running into walls as I would think this is an uncommon situation and many agents just don't know how to deal with it. So they get shuttled around on hold, calls get dropped, etc just because nobody knows what to do.
At any rate, if you feel comfortable passing along your inside angels' info to the OP, I am sure they would appreciate it dearly, or the OP can do some google searches and develop contacts of their own.