Welcome to FT!

I would find someone high up at Scareways and email/fax a letter to them. I doubt calling somoene at a 1-800 number will help, as they don't have any decision-making powers. (I'm talking about regular agents or people at the airport).

I would search the US Airways forum for any similar scenarios, and dispute the charge for purchased miles and taxes/fees on the ticket if it comes to that.

Also, contact a local consumer protection agency.