In winter 2009 we found that US Airways were giving a promotion where we can purchase Dividend Miles and receive 100% bonus miles for free. My father, my brother, and I decided that it was a great deal so we took it. Friends of my brother also decided to use this promotion. US Airways brought back the promotion again in beginning of 2010. Once again we used this promotion.

My father and I decided to use the Dividend Miles that we have purchased to go to Tokyo and Shanghai in First Class. It was a very difficult booking to do. It took me four days to complete, working with multiple agents. I then paid all the fees and taxes and purchased our ticket.

My brother, along with his friends, made a booking to Sydney, Australia via Cape Town, South Africa, also in First Class. He repeatedly asked multiple agents and supervisors that this was a valid routing. He was told that it was valid each time.

Later on when I was trying to request a diabetic meal for my father I found out that multiple flight segments were missing. When I contacted US Airways, I was repeatedly pushed to take a refund and start all over. I told US Airways that I have spent far too much time on this itinerary for it just to go down the drain for no valid reason.

We finally found a supervisor who did take an interest in our situation and ended up fixing the whole thing.

After this ordeal we decided that we, my father and I and also my brother and his friends, should print our tickets so that no further changes could be made to this itinerary and it would stick. By IATA regulations, once a ticket has been printed, no further changes can be made without physically reprinting them.

Two weeks ago, my brother found out when his friend was requesting a seat assignment that his entire reservation has been canceled. Once again, no attempt was made by US Airways to alert him of the cancellation. He tried contacting US Airways to know what happened. He spoke to numerous agents and supervisors. He finally got to speak to the manager who said that they would investigate the matter further contact as soon as possible.

My brother then finds out later that week that his Dividend Miles account and the accounts of his friends have been locked and are under audit. When they repeatedly tried to get information, they were repeatedly hanged up on. On the instances that they weren’t hanged up on, they find out that the matter has been turned over to the Corporate Fraud Department.

My brother then goes to the airport so that he can talk to an actual person and get to the bottom of this matter. The station manager of US Airways decides to call police and demands them to arrest my brother on the spot for fraud. My brother then explains to the police officers that he was just engaging in a civil conversation with the agents of US Airways and to find out what happened to his booking. He showed them that he had legally printed tickets with the taxes and fees paid in full. The police then obviously saw that my brother did absolutely nothing wrong let alone fraud and they left. At that point the station manager asked my brother to leave.

On the morning of June 1st, 2010, my brother calls me to tell me that my reservation has been canceled. When I called US Airways to find out what happened, I was repeatedly hanged up on. I now have to start off every conversation I have with an agent or supervisor telling them that I would appreciate it if they do not hang up on me.

The only thing I got from US Airways was that I will have to contact Customer Relations.

I just found out this morning that my account has been locked and is now under audit.

I asked multiple supervisors to look at my account and tell me what I did wrong. There were not that many transactions. All I did was took their promotion that was offered and redeemed it. That is all. Every agent and supervisor that I talked to said they don’t see any wrongdoing anywhere in my account.

I now feel completely helpless. We have tried to get an attorney that is properly specialized in Aviation Law, but we couldn’t find any. I was shocked to see that many of them did not know what I was talking about when I mentioned redemption miles programs like Dividend Miles or Aeroplan. Some who advertise as specialist in Aviation Law are only taking cases dealing with bodily injuries and lost baggage.

I was wondering if there any other options that I can take. Any advice is most welcomed at this point.

Thank you very much.