I just called to check on a flight from PHX to AMS in October. The M
fare that could potentially be upgraded using a SWU certificate is $1000
higher than a business class ticket on Continental that does not require
miles or a certificate. On top of that, even if I bought the DL ticket,
there were no seats available for an upgrade on the flight back to PHX.
Brand loyalty programs like SkyMiles are supposed to create brand
loyalty. This kind of pricing and lack of award availability does
exactly the opposite - it selects your most loyal customers (in my case,
Diamond Medallion) and drives them away to another carrier. I simply do
not understand this approach to doing business.

DL response:

Thank you for your e-mail.

We regret you were disappointed with a recent fare quote and the upgrade
process. Many factors can impact the airfare amount; to obtain the
lowest possible fare, you may want to explore booking alternate dates
and times for your trip. Also, all fare types are subject to
availability and some fares must be purchased a specific number of days
in advance.

For tips on getting the lowest possible fare visit our website at the
following link:

http://www.delta.com/planning_reserv...tips/index.jsp

Our goal is to provide the highest possible standard of service in all
areas of our operation, and we regret that we did not meet your
expectations on this occasion. We monitor performance throughout our
company, and your comments will be very helpful.
Phillip, as a Medallion member, you are an integral part of our customer
base and we are always interested in your feedback. Thank you for
taking the time to write. We deeply value your business.

Sincerely,

Medallion Desk
www.delta.com

My response: This is a very weak response and does not change my intent to begin using Continental airlines for my travel.

I know it has been said many times on this thread that DL is not the airline for international travelers. This has certainly been the case for me. So, over and out....

Remedy