Gate-to-gate connections outside of security. (BWI).
Unmanned security lanes when there is a 45-minute line (IAD).
Gate train that drops you 10-minute walk from the terminal (IAD).
International airports that are a disgraceful way to welcome foreign visitors (JFK).
Priority Pass lounges that are never in my departure terminal (IAD, BWI).
Taxi queues where the PAX wait for the taxis instead of taxis wait for customers (IAD. DCA),