Originally Posted by
channa
Was it a flight scheduled for 7pm, or delayed until 7pm? They might operate the ticket counter based on the published schedule.
The flight was scheduled for 7 PM.
I sent a message in on their customer care contact form, let's see what they say. I bet they're going to say "sorry about that, but we can't do anything for you" since I'm not one of their top priority customers like most of you (I have ~40k lifetime filght miles w/ CO)