Hello all. I am attempting to book the following using OnePass reward miles. Spoke to an agent who said it's not possible even though free seats are available on all segments:
10/23: JFK - FRA - HAJ
10/28: HAJ - MUC
11/2: MUC - JFK
The "problem" segment is HAJ-MUC. The agent claimed the flight was operated by a subsidiary but LH website says it's a regular LH-operated flight. When I politely pushed, supervisor came back with "LH flights #1900-2200 not eligible for award travel". Doesn't make sense why. I can only redeem Continental miles, so can't try booking through LH, NH, AC, UA, etc. Anyone have any good ideas? Thanks in advance