Originally Posted by mecabq

On the other hand, I have had frustrations with this system in two ways. One, the single contact is a single point of failure. Sometimes when I call the single number, it rings and rings and no one picks up. Outrageous, I know, but the hotel should never set up such a service if they can't deliver. Second, a lot of times the person simply transfers me -- so the phone rings several times, someone answers, I say that I would like to order room service, and they transfer me to another ringing phone. In this case, I would have rather just cut the non-value-adding middle-man and called room service myself.